FAQ - Frequently asked questions

We have compiled the most important questions and answers for you. Nothing suitable? If you have any further questions, please contact us.

Exhibitors

Visitors

Press

Exhibitors

General

trade visitor legitimation

General

How do I receive an invitation letter for my visa application?

With regard to entry formalities, we recommend that you contact the German embassy or consulate in your country or your travel agency.

With effect from 24 July 2013, the visa offices at the foreign representations of the Federal Republic of Germany have been informed that future applications for a visa to visit a trade fair in Germany will no longer require the presentation of an invitation from the respective trade fair company.

Exhibitors are requested to submit an exhibitor authorisation from the respective trade fair company when applying for a visa. In this case, the visa can be issued free of charge. If the exhibitor is not in possession of an exhibitor authorisation, the purpose of the trip must be made plausible in another way; in this case, a visa cannot be issued free of charge.

Messe Düsseldorf is represented by 77 partners in 141 nations worldwide. They offer a wide range of trade fair-related services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

trade visitor legitimation

I am an agency etc. working for the wine industry. How can I legitimise myself?

We have listed all branches in detail for you here:

Speciality shop for wine, sparkling wine, spirits
Food retail trade
Beverage pick-up markets
Organic speciality shops/organic supermarkets
Duty free shop
Mail order/online trade for wine, sparkling wine, spirits
Wholesale for wine, sparkling wine, spirits
Import/export for wine, sparkling wine, spirits
Trade brokerage for wine, sparkling wine, spirits
Catering trade
Hotel industry
Pupils/students from specialised schools or academies in the wine industry
Specialised associations and institutions

If your company does not directly belong to the sector, it is unfortunately not possible to authorise trade visitors.

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

Legitimation or the purchase of a ticket without an email address is not possible. Please register in the ticket shop with your email address.

Each email address can only be assigned to one person. Each trade visitor must register with his/her own email address. This can also be a private email address.

I've been coming to you for years, why do I need to re-legitimise myself?

This check of trade visitors is carried out at regular intervals by Messe Düsseldorf at the request of exhibitors in order to ensure the high quality of trade visitors.

What do I have to submit for trade visitor legitimation?

The following certificates are recognised:

Self-employed persons
Trade licence, extract from the commercial register, certificate from the tax office

Employees
Current certificate from your employer, employment contract (1 page), current payslip (please black out your earnings)

Vocational students
Certificate from vocational school, school certificate, valid student card, certificate of enrolment

A business card or identity card is not a legitimisation document!

Parking-Arrival

Arrival by car

Our address:

For Freight Forwarding Agencies / Stand builders:
D - 40474 Düsseldorf, Am Staad (=entry Gate 1)
D - 40474 Düsseldorf, Arena-Strasse (=entry for halls 8a + 8b)

Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61

Our coordinates:
N 51° 16.096
E 6° 43630

You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

As an exhibitor at our event, you can order parking tickets in the online order system of the respective event.

Fair Match

General information: What is Fair Match?

Fair Match is the matchmaking tool of Messe Düsseldorf. The purely digital service supports you in searching and finding relevant business partners, simple appointment planning and direct communication via chat with other participants.

General information: Who can participate in Fair Match?

All visitors and exhibitors who register in the ticket shop will receive free access to Fair Match and can use the full range of functions.

General information: When will my personal profile for Fair Match be available after I have created my exhibitor pass?

Your personal profile for participation in Fair Match will be available to you within 15 minutes of creating your exhibitor pass.

General information: I am an exhibitor and am shown as a visitor in Fair Match. How can I change this?

If you are an employee at an exhibitor's stand, please redeem the exhibitor ID code. Afterwards you will be labelled as an ‘exhibitor’ in Fair Match.

General information: What functions does Fair Match offer?

Extensive search and filter options to find suitable contacts
Personalised contact suggestions based on your specified interests (visitors) and product categories (exhibitors)
Appointment planning, including calendar view: arrange appointments with visitors or exhibitors taking part in Fair Match.
Bookmark favourites

Chat function for a direct exchange (only available in the app)

General information: On which devices can I use Fair Match?

Fair Match is available via a desktop browser (Chrome, Edge, etc.) as well as on tablets and smartphones. The service is also integrated into the official event app for Android and iOS. Simply download the app from the Apple Store or Google Play App Store.

You can find the links to the app on the Fair Match info page.

General information: Will Fair Match be available after the trade fair?

Yes, Fair Match will continue to be available as a communication platform after the trade fair. All functions, such as appointment coordination, will also be available outside the trade fair period.

General information: How are the recommendations made?

Recommendations are based on the best match based on the specified interests (visitors) and product categories (exhibitors). The more precise the details in the respective sub-levels, the better the contact suggestions will work. The details can be customised in the personal profile. The recommendations are updated automatically on a regular basis. Alternatively, the refresh button can be clicked to update the recommendations.

Profile: How can I view my own profile? What information about me is visible to other participants?

Click on the login symbol in the grey navigation bar at the top right and then on ‘My personal profile’. There you will find the button ‘View personal profile’.

Profile: How can I edit my profile?

Click on the login symbol in the grey navigation bar at the top right and click on ‘My personal profile’. Further details on editing your profile can be found in the tutorial.

Profile: Can I see who has visited my profile?

No, there is no overview of profile visits.

Profile: As an exhibitor (representative), how can I customise my product categories?

The product categories of your exhibiting company are defined when you register. To add more, please book product categories in the Online Order System.

Favourites: How can I set favourites and where can I find them again afterwards?

You can use the star to mark your favourites and find contacts relevant to you more quickly later under the menu item ‘My favourites’. There is no limit to the number of favourites you can save. You can deselect a favourite by clicking on the star again.

Favourites: Do people I have marked as favourites receive a notification?

No, setting favourites is only visible for your own overview. The people marked as favourites will not receive a notification.

Search/Filter: What can I search for?

You can search for all registered members in Fair Match via the ‘Search network’ menu item. In the search bar, you can search directly for the name of the company or a person. To refine your search, use the filter options on the left-hand side.

Search/Filter: What can I filter by?

Use the filter options on the left-hand side to narrow down the search results by user type, visitor interest, trade, area of responsibility, professional position, etc. As soon as you have selected a filter, the search results are updated automatically.

Search/Filter: How do I find the right visitors as an exhibitor?

On the left-hand side, filter the ‘User type’ by trade visitor and the ‘Visitor interests’ by your specified product categories. The overview will show you visitors who are interested in this/these category(ies). You can specify your search by selecting further filters.

Appointments: How do I know that the other person has accepted my appointment request?

You will receive a confirmation by e-mail and a note in the appointment overview in Fair Match. The date is blocked in the calendar of both participants.

Appointments: How can I postpone a meeting?

You must first cancel the meeting and then set a new appointment with the person.

Appointments: What happens if an appointment is cancelled?

The participants are informed of the cancellation by email. The appointment disappears from the appointment overview and the time slot is shown as available again for both participants.

Appointments: Can I invite more participants to a meeting?

The appointment module only works with individuals. However, you can inform other participants of the meeting point and time.

Appointments: In which time zone are the meetings?

The times given refer to the currently valid German time zone.

Appointments: Can online meetings also be arranged?

Please use your usual application for video meetings (e.g. Zoom, Teams etc.) and copy the link for participation into the ‘Location’ field.

Chat: Where is the chat available?

The chat is only available in the app.

Chat: How long does the chat history remain active?

There is no time limit. As long as both users are logged into Fair Match, the chat history remains active.

Chat: Can I share files in the chat?

For data protection reasons, only text messages can be exchanged in the chat.

Data protection and security: What data is stored in Fair Match?

Fair Match only stores the information that you yourself enter in your profile. Your data will not be passed on to third parties. For more information, see our privacy policy.

Data protection and security: Can I delete my profile and my data at Messe Düsseldorf?

You can cancel your participation in Fair Match and your personal data at any time. Please send an e-mail to privacy@messe-duesseldorf.de. All saved content from Fair Match and your personal data, including your account, will be irrevocably deleted.

Data protection. How can I unsubscribe from Fair Match?

If you no longer wish to take part in Fair Match, please send an e-mail to fairmatch@messe-duesseldorf.de. Please note that all saved favourites and agreed dates will be irrevocably deleted when you unsubscribe. Your personal profile will continue to exist, but will only be visible to you.

Data protection and security: Is my data secure?

Yes, we attach great importance to data protection. Your data is processed securely in accordance with the applicable data protection guidelines.

Support: How can I reach Fair Match Support?

If you have any questions or problems, you can contact our support team by e-mail at fairmatch@messe-duesseldorf.de or by telephone on +49 (0)211/4560-01.

Exhibitor pass

Can I redeem all exhibitor pass codes via my e-mail address?

The exhibitor passes are personalized for you, so you can only use one exhibitor pass code per e-mail address/registration.

In order to redeem additional exhibitor pass codes, the person concerned must register independently with their own name and e-mail address.

I did not receive a confirmation email after my registration. What can I do?

Please check your inbox and spam order.

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

I did not receive my badge after confirming my registration

If you have not received your exhibitor pass by email after confirming your personal details, please redeem your exhibitor pass code again in the ticket shop under "Exhibitor".

Is it possible to change the name of the exhibitor pass?

It is not possible to change names or companies on a created pass. The exhibitor pass must be cancelled online in the Exhibitor Voucher Manager. Your main contact from your company for the trade show can login there.

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Yes, the redeem of your exhibitor voucher code is possible with a registration form at the cash desk. To avoid waiting times, we recommend redeeming your exhibitor voucher code in advance.

Is the exhibitor pass also valid in printed form or only digitally?

Of course, you can also print out your exhibitor pass.

Registration

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

How can I change my data after registration?

After your registration, you can log in to the ticket shop and adjust your information via the 'Edit Personal Data' menu option."

If your name has changed, please send us an email at privacy@messe-duesseldorf.de to have your data changed.

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Visitors

General

general information

trade visitor legitimation

General

Can I bring my own food and drinks in a rucksack?

You can bring your own food and drinks in a rucksack.

general information

Are dogs allowed on the exhibition grounds?

Generally we advise you not to bring your dog with you to the fairground as tehere are no facilities for animals. But it is not forbidden. Dogs are not permitted at medical trade fairs.

In case of bringing a dog, the owner is responsible for the disposal of the waste. Bag dispensers are located at the entrances in the outdoor area, Drinking bowls in front of the outdoor catering area in the indoor area. Assistance dogs (such as guide dogs, hearing dogs, or service dogs for individuals with physical or mental impairments) are, of course, always welcome to accompany their owners.

How do I receive an invitation letter for my visa application?

Please note that you do NOT need a letter of invitation from the trade fair company to apply for a Schengen visa at the German Embassy/Consulate. This rule has changed since September 2013 and was adopted by the Federal Government.

For a person travelling to the fair as a visitor, you should submit the following information:
1) Visitor admission eTicket, which can be purchased online.

In addition, please contact the German embassy/consulate from which you will apply for the Schengen visa or visit their official website to find out which other documents you also need to submit in person.

If you have any further questions regarding your visa matters, it is best to contact our colleagues in your country. Worldwide, 77 partners represent Messe Düsseldorf in 141 nations. They offer a wide range of services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

E-Mail: rollstuhlverleih@messe-duesseldorf.de

The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.

Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Are suitcases/trolleys allowed on the exhibition grounds?

Yes, suitcases/trolleys are permitted on the exhibition grounds.

trade visitor legitimation

What do I have to submit for trade visitor legitimation?

The following certificates are recognised:

Self-employed persons
Trade licence, extract from the commercial register, certificate from the tax office

Employees
Current certificate from your employer, employment contract (1 page), current payslip (please black out your earnings)

Vocational students
Certificate from vocational school, school certificate, valid student card, certificate of enrolment

A business card or identity card is not a legitimisation document!

I've been coming to you for years, why do I need to re-legitimise myself?

This check of trade visitors is carried out at regular intervals by Messe Düsseldorf at the request of exhibitors in order to ensure the high quality of trade visitors.

I have legitimised myself and still have not received an answer. How long does it take?

The verification of the submitted legitimation documents takes up to 2 working days after successful registration. If you have newly registered, please make sure that you have confirmed the confirmation email for your registration. We thank you for your patience.

I am a trade visitor but was rejected. Why?

If you personally work in the sector, please send us a document stating the relevant sector and your personal name. Please note that on trade licences, for example, the sector sometimes only appears on the second page. In this case, please submit this document as well.

I don't currently have a business - can I still visit the fair?

If you do not currently own a business or are employed in the trade, you cannot be legitimised as a trade visitor.

I am an agency etc. working for the wine industry. How can I legitimise myself?

We have listed all branches in detail for you here:

If your company does not directly belong to the sector, it is unfortunately not possible to authorise trade visitors.

I work in an advertising agency/law firm/am a service provider and would like to redeem a voucher code from an issuer, but I am rejected when I try to legitimise myself. Why?

Service providers of the exhibitors (advertising agencies, consultants, etc.) will not be admitted as trade visitors, even a letter of invitation from the exhibitor does not serve as a legitimation document! Only legitimised trade visitors can redeem vouchers. If an exhibitor wishes to invite his service provider to visit the stand, the exhibitor can provide these visitors from outside the industry with exhibitor passes. Please contact the exhibitor directly.

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

Legitimation or the purchase of a ticket without an email address is not possible. Please register in the ticket shop with your email address.

Each email address can only be assigned to one person. Each trade visitor must register with his/her own email address. This can also be a private email address.

Parking-Arrival

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

How can I buy a parking ticket?

You can conveniently purchase the parking ticket for your car in advance via the ticket shop of GOLDBECK Parking Services GmbH.

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

The parking ticket will be sent to the email address you provided.

If you have not received a parking ticket via email, please send your order request to GOLDBECK Parking Services GmbH via email: messe-dus@goldbeck-parking.de

I have ordered and received my parking ticket. Where can I find the invoice?

The invoice will be sent to the email address you provided.

If you have not received an invoice, please send your request to GOLDBECK Parking Services GmbH via email:

messe-dus@goldbeck-parking.de

Can I use my purchased parking ticket on another day?

No, the parking tickets are day-dated and cannot be used on another day. Please contact GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I cancel my parking ticket?

Please send your cancellation request to GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I buy a parking ticket on site?

Yes, a parking ticket can be purchased on-site (payment by credit card or cash is possible).

Additionally, you can conveniently purchase your parking ticket for your car in advance online at the Goldbeck Parking ticket shop.

eTicket

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

The fair is not sold out. The ticket shop for the event typically opens 2 to 3 months before the start of the event. You can already register in the ticket shop now and you will be informed by email as soon as sales begin.

Can I buy tickets for my employees?

No, each trade visitor registers and legitimises himself with his own email address and proof and then buys his own ticket.

Who can buy a discounted ticket?

Students aged 16 and over after successful legitimisation. Persons with a disabled pass can purchase a reduced-price ticket on presentation at the box office.

Are there box offices on site?

We offer tickets for our events online in advance at a discounted advance price. On-site prices may differ from the online price. You can find more information on our prices page.

How do I get the free ticket for my companion if I have entry B or H on my disabled person's card?

Accompanying persons of persons with a disability and the registration number B or H do not need to buy a ticket. They will receive the free admission ticket on site upon presentation of the valid ticket of the severely disabled person and the disabled person's ID card with the B or H registration number.

How can I change the names on my tickets?

Due to the system, we cannot make any changes/adjustments to tickets as well as tickets from redeemed vouchers.

Upon request, we can cancel the entire order or parts thereof and refund the refundable amount.

Please note that cancellation is only possible up to one day before the fair starts!

If redeemed voucher codes are involved, they cannot be used again after cancellation.

Please note that each individual visitor requires a separate registration when placing a new order. A ticket can then be purchased or a voucher redeemed under this access.

How do I cancel my ticket?

You can cancel your tickets up to one day before the start of the trade fair by sending an email to ticket@messe-duesseldorf.de. Subsequent cancellation of tickets after the start of the event is no longer possible.

Where can I find my invoice for my ticket purchase?

You will receive the invoice by email together with your order in the attached PDF on the last page. Alternatively, you can download your invoice again at any time under "My orders" in the ticket shop.

When I try to pay by credit card, I get an error. What can I do?

To use the credit card, you must register for two-factor authentication or 3D authentication with your credit card company. Otherwise, a payment will fail. Credit cards without this authentication will be declined.
In order to complete your ticket order, we recommend selecting another payment method.

Voucher Redemption

I would like to use my account to redeem a voucher for someone else. Is that possible?

You can only redeem vouchers for yourself and not for accompanying persons or other persons, as the tickets are personalised. A subsequent change of names on the tickets is not possible due to the system. Every trade visitor who wishes to redeem a voucher code must register online with their own email address.

How can I redeem a voucher?

The voucher can be redeemed online in the ticket shop after successful registration and identification. You can redeem a maximum of 3 voucher codes for yourself, as the tickets are personalised. A subsequent change of name on tickets is not possible!

I would like to use my account to redeem a voucher for someone else. Is that possible?

When I want to enter my voucher, I get the message that it has already been used?

Please check whether the voucher code is still in the shopping basket or has already been redeemed and you can download your ticket again under "My orders".
If this is not the case, contact your supplier/issuer for a new, valid code.

Fair Match

General information: What is Fair Match?

General information: Who can participate in Fair Match?

All visitors and exhibitors who register in the ticket shop will receive free access to Fair Match and can use the full range of functions.

General information: I am an exhibitor and am shown as a visitor in Fair Match. How can I change this?

If you are an employee at an exhibitor's stand, please redeem the exhibitor ID code. Afterwards you will be labelled as an ‘exhibitor’ in Fair Match.

General information: What functions does Fair Match offer?

Extensive search and filter options to find suitable contacts
Personalised contact suggestions based on your specified interests (visitors) and product categories (exhibitors)
Appointment planning, including calendar view: arrange appointments with visitors or exhibitors taking part in Fair Match.
Bookmark favourites

Chat function for a direct exchange (only available in the app)

General information: On which devices can I use Fair Match?

You can find the links to the app on the Fair Match info page.

General information: Will Fair Match be available after the trade fair?

Yes, Fair Match will continue to be available as a communication platform after the trade fair. All functions, such as appointment coordination, will also be available outside the trade fair period.

General information: How are the recommendations made?

Profile: How can I view my own profile? What information about me is visible to other participants?

Click on the login symbol in the grey navigation bar at the top right and then on ‘My personal profile’. There you will find the button ‘View personal profile’.

Profile: How can I edit my profile?

Click on the login symbol in the grey navigation bar at the top right and click on ‘My personal profile’. Further details on editing your profile can be found in the tutorial.

Profile: Can I see who has visited my profile?

No, there is no overview of profile visits.

Profile: As an exhibitor (representative), how can I customise my product categories?

The product categories of your exhibiting company are defined when you register. To add more, please book product categories in the Online Order System.

Favourites: How can I set favourites and where can I find them again afterwards?

Favourites: Do people I have marked as favourites receive a notification?

No, setting favourites is only visible for your own overview. The people marked as favourites will not receive a notification.

Search/Filter: What can I search for?

Search/Filter: What can I filter by?

Search/Filter: How do I find the right visitors as an exhibitor?

Appointments: How do I know that the other person has accepted my appointment request?

You will receive a confirmation by e-mail and a note in the appointment overview in Fair Match. The date is blocked in the calendar of both participants.

Appointments: How can I postpone a meeting?

You must first cancel the meeting and then set a new appointment with the person.

Appointments: What happens if an appointment is cancelled?

The participants are informed of the cancellation by email. The appointment disappears from the appointment overview and the time slot is shown as available again for both participants.

Appointments: Can I invite more participants to a meeting?

The appointment module only works with individuals. However, you can inform other participants of the meeting point and time.

Appointments: In which time zone are the meetings?

The times given refer to the currently valid German time zone.

Appointments: Can online meetings also be arranged?

Please use your usual application for video meetings (e.g. Zoom, Teams etc.) and copy the link for participation into the ‘Location’ field.

Chat: Where is the chat available?

The chat is only available in the app.

Chat: How long does the chat history remain active?

There is no time limit. As long as both users are logged into Fair Match, the chat history remains active.

Chat: Can I share files in the chat?

For data protection reasons, only text messages can be exchanged in the chat.

Data protection and security: What data is stored in Fair Match?

Fair Match only stores the information that you yourself enter in your profile. Your data will not be passed on to third parties. For more information, see our privacy policy.

Data protection and security: Can I delete my profile and my data at Messe Düsseldorf?

Data protection. How can I unsubscribe from Fair Match?

Data protection and security: Is my data secure?

Yes, we attach great importance to data protection. Your data is processed securely in accordance with the applicable data protection guidelines.

Support: How can I reach Fair Match Support?

If you have any questions or problems, you can contact our support team by e-mail at fairmatch@messe-duesseldorf.de or by telephone on +49 (0)211/4560-01.

Registration

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

My employee does not have his own email address - how can he register?

Each email address can only be assigned to one person. Each trade visitor must register with his or her own email address. This can also be a private email address.

How can I change my data after registration?

After your registration, you can log in to the ticket shop and adjust your information via the 'Edit Personal Data' menu option."

If your name has changed, please send us an email at privacy@messe-duesseldorf.de to have your data changed.

I can't register because the system asks for a password.

I tried to register, but I didn't get the email and so I can't buy tickets.

Please check your inbox and spam orders.

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Press

general information

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

E-Mail: rollstuhlverleih@messe-duesseldorf.de

The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.

Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

Parking-Arrival

Arrival by car

Accreditation

How do I get my press ticket?

After successful accreditation, you will receive an email with a link to the ticket shop. Here you can add your free press ticket to your shopping basket and complete your order. You will then receive an email with the press ticket as a PDF attachment to print out.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. A registration is valid for all events organised by Messe Düsseldorf.
Please enter your personal password that you chose when you registered or reset your password using the "Forgot your password?" function.

Registration

How can I change my data with which I am accredited or registered with you?

You can update your data in the Press registration area on the respective trade fair section under register/ change personal data.
It is not possible to change names. Please contact us by email at privacy@messe-duesseldorf.de for a name change.