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FAQ - Frequently asked questions

We have compiled the most important questions and answers for you. Nothing suitable? If you have any further questions, please contact us.
Exhibitors
Visitors
Press

Exhibitors

General
Parking-Arrival
Exhibitor pass
Registration

General

How do I receive an invitation letter for my visa application?

With regard to entry formalities, we recommend that you contact the German embassy or consulate in your country or your travel agency.

With effect from 24 July 2013, the visa offices at the foreign representations of the Federal Republic of Germany have been informed that future applications for a visa to visit a trade fair in Germany will no longer require the presentation of an invitation from the respective trade fair company.

Exhibitors are requested to submit an exhibitor authorisation from the respective trade fair company when applying for a visa. In this case, the visa can be issued free of charge. If the exhibitor is not in possession of an exhibitor authorisation, the purpose of the trip must be made plausible in another way; in this case, a visa cannot be issued free of charge.

Messe Düsseldorf is represented by 77 partners in 141 nations worldwide. They offer a wide range of trade fair-related services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Parking-Arrival

Arrival by car

 

Our address:

For Freight Forwarding Agencies / Stand builders:
D - 40474 Düsseldorf, Am Staad (=entry Gate 1)
D - 40474 Düsseldorf, Arena-Strasse (=entry for halls 8a + 8b)

Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61

Our coordinates:
N 51° 16.096
E 6° 43630

 

You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

As an exhibitor at our event, you can order parking tickets in the online order system of the respective event.

Exhibitor pass

Can I redeem all exhibitor pass codes via my e-mail address?

The exhibitor passes are personalized for you, so you can only use one exhibitor pass code per e-mail address/registration.

In order to redeem additional exhibitor pass codes, the person concerned must register independently with their own name and e-mail address.

I did not receive a confirmation email after my registration. What can I do?

Please check your inbox and spam order. 

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

I did not receive my badge after confirming my registration

If you have not received your exhibitor pass by email after confirming your personal details, please redeem your exhibitor pass code again in the ticket shop under "Exhibitor".

Is it possible to change the name of the exhibitor pass?

It is not possible to change names or companies on a created pass. The exhibitor pass must be cancelled online in the Exhibitor Voucher Manager. Your main contact from your company for the trade show can login there.

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Yes, the redeem of your exhibitor voucher code is possible with a registration form at the cash desk. To avoid waiting times, we recommend redeeming your exhibitor voucher code in advance.

Is the exhibitor pass also valid in printed form or only digitally?

Of course, you can also print out your exhibitor pass.

Registration

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

How can I change my data after registration?

After your registration, you can log in to the ticket shop and adjust your information via the 'Edit Personal Data' menu option."

If your name has changed, please send us an email at privacy@messe-duesseldorf.de to have your data changed.

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Visitors

General
general information
Parking-Arrival
eTicket
Voucher Redemption
Registration

General

Can I bring my own food and drinks in a rucksack?

You can bring your own food and drinks in a rucksack. 

general information

Are dogs allowed on the exhibition grounds?

Generally we advise you not to bring your dog with you to the fairground as tehere are no facilities for animals. But it is not forbidden. Dogs are not permitted at medical trade fairs.

In case of bringing a dog, the owner is responsible for the disposal of the waste. Bag dispensers are located at the entrances in the outdoor area, Drinking bowls in front of the outdoor catering area in the indoor area. Assistance dogs (such as guide dogs, hearing dogs, or service dogs for individuals with physical or mental impairments) are, of course, always welcome to accompany their owners.

How do I receive an invitation letter for my visa application?

Please note that you do NOT need a letter of invitation from the trade fair company to apply for a Schengen visa at the German Embassy/Consulate. This rule has changed since September 2013 and was adopted by the Federal Government.

For a person travelling to the fair as a visitor, you should submit the following information:
1) Visitor admission eTicket, which can be purchased online.

In addition, please contact the German embassy/consulate from which you will apply for the Schengen visa or visit their official website to find out which other documents you also need to submit in person.

If you have any further questions regarding your visa matters, it is best to contact our colleagues in your country. Worldwide, 77 partners represent Messe Düsseldorf in 141 nations. They offer a wide range of services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Are suitcases/trolleys allowed on the exhibition grounds?

Yes, suitcases/trolleys are permitted on the exhibition grounds.

Parking-Arrival

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

How can I buy a parking ticket?

You can conveniently purchase the parking ticket for your car in advance via the ticket shop of GOLDBECK Parking Services GmbH.

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

The parking ticket will be sent to the email address you provided.

If you have not received a parking ticket via email, please send your order request to GOLDBECK Parking Services GmbH via email: messe-dus@goldbeck-parking.de

I have ordered and received my parking ticket. Where can I find the invoice?

The invoice will be sent to the email address you provided.

If you have not received an invoice, please send your request to GOLDBECK Parking Services GmbH via email:

messe-dus@goldbeck-parking.de

Can I use my purchased parking ticket on another day?

No, the parking tickets are day-dated and cannot be used on another day. Please contact GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I cancel my parking ticket?

Please send your cancellation request to GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I buy a parking ticket on site?

Yes, a parking ticket can be purchased on-site (payment by credit card or cash is possible).

 

Additionally, you can conveniently purchase your parking ticket for your car in advance online at the Goldbeck Parking ticket shop.

How can I book a pitch?

After booking your admission tickets, you will receive an email with your admission tickets as a PDF. In this email you will also find a link to book a parking space for the Caravan Center.

Can I book a pitch with electricity?

A Caravan pitch with electricity cannot be booked in advance. You can inquire about possible availability on-site upon your arrival.

When can I drive onto the Caravan Center?

Arrival is possible between 07:00 p.m. and 10:00 p.m. On the booked arrival day, your pitch will be reserved for you from 07:00 p.m.

We advise against arriving before 07:00 p.m. due to expected traffic obstructions for motorhomes. Should you nevertheless plan to arrive before 07:00 p.m., please state the day before your planned arrival in your booking.

From approx. 10:00 p.m. to 07:00 a.m., the site is not accessible due to the night's rest.

Vehicles arriving after 10:00 p.m. can park on the access road to the Caravan Center and then drive up the next morning from 07:00 a.m..

Does the parking ticket have to be printed out by the Caravan Center?

The parking ticket for the Caravan Center must be printed out in advance and placed clearly visible behind the windscreen.

How can I extend my stay?

The stay at the Caravan Center cannot be extended on site. Please book the parking tickets in advance in the ticket shop at Goldbeck Parking.

eTicket

Can the 1-day ticket be transferred to a 3-day or 5-day ticket for an additional charge?

Unfortunately, it is not possible to rebook the ticket. You can cancel the ticket up to one day before the start of the event and book a new ticket. Your payment will be refunded to the selected payment method.
 
You can send us a cancellation request by email to ticket@messe-duesseldorf.de.

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

The fair is not sold out. The ticket shop for the event typically opens 2 to 3 months before the start of the event. You can already register in the ticket shop now and you will be informed by email as soon as sales begin.

Will there be box offices on site?

There are no box offices on site. Tickets can only be purchased online in advance.

Who can buy tickets for the Preview day?

Each person can create an account for themselves with their own registration with their own individual email address and then purchase the card for the Preview Day for themselves and companions, whose card will be personalised during the purchase. No identification is required.

From what age do children have to pay admission?

Children from the age of 6 need a day ticket child. Children under 6 years of age do not pay admission when accompanied by an adult.

What do I have to show to buy the reduced ticket?

To receive a discounted ticket, please present valid proof. The discount applies to:

Students from age 13, university students (student ID with validity period), trainees, military and federal volunteers, unemployed individuals, seniors from age 65, retirees, people with disabilities (if the ID card includes a B or H, accompanying persons enter free), and holders of a Düsselpass. Members of the ADAC, boot.club, or CARAVAN SALON CLUB are also eligible.

How do I get the free ticket for my companion if I have entry B or H on my disabled person's card?

Accompanying persons of persons with a disability and the registration number B or H do not need to buy a ticket. They will receive the free admission ticket on site upon presentation of the valid ticket of the severely disabled person and the disabled person's ID card with the B or H registration number.

How do I change the date of my ticket?

The date cannot be changed. You can cancel the ticket with the wrong date up to 1 day before the start of the trade fair by sending an email to ticket@messe-duesseldorf.de and would then have to buy a new ticket with the correct date. If this is a voucher, it will not be valid again. To redeem a voucher again, you would have to obtain a new voucher. The exhibitor will not be charged for the unused voucher.

 

How can I change the names on my tickets?

Due to the system, we cannot make any changes/adjustments to tickets or tickets from redeemed vouchers. On request, we can cancel the entire order or parts thereof and refund the refundable amount.

Please note that cancellation is only possible up to one day before the start of the fair!

In the case of redeemed voucher codes, these cannot be used again after cancellation.

Please note that each individual visitor requires a separate registration when placing a new order. A ticket can then be purchased or a voucher redeemed under this access.
Tickets are not transferable. Each person can only enter the grounds with a ticket issued in their own name. We reserve the right to carry out random checks.

Translated with DeepL.com (free version)

Can I use my ticket on a different day?

As these are day-dated tickets, you cannot use them on another day. Cancellation of tickets is possible up to one day before the fair starts. After that, no cancellations can be made. It is not possible to rebook tickets.

How do I cancel my ticket?

You can cancel your tickets up to one day before the start of the trade fair by sending an email to ticket@messe-duesseldorf.de. Subsequent cancellation of tickets after the start of the event is no longer possible.

Where can I find my invoice for my ticket purchase?

You will receive the invoice by email together with your order in the attached PDF on the last page. Alternatively, you can download your invoice again at any time under "My orders" in the ticket shop.

When I try to pay by credit card, I get an error. What can I do?

To use the credit card, you must register for two-factor authentication or 3D authentication with your credit card company. Otherwise, a payment will fail. Credit cards without this authentication will be declined.
In order to complete your ticket order, we recommend selecting another payment method.

Voucher Redemption

I would like to use my account to redeem a voucher for someone else. Is that possible?

You can only redeem vouchers for yourself and not for accompanying persons or other persons, as the tickets are personalised. A subsequent change of names on the tickets is not possible due to the system. Every trade visitor who wishes to redeem a voucher code must register online with their own email address.

When I want to enter my voucher, I get the message that it has already been used?

Please check whether the voucher code is still in the shopping basket or has already been redeemed and you can download your ticket again under "My orders".
If this is not the case, contact your supplier/issuer for a new, valid code.

I would like to use my account to redeem a voucher for someone else. Is that possible?

You can only redeem vouchers for yourself and not for accompanying persons or other persons, as the tickets are personalised. A subsequent change of names on the tickets is not possible due to the system. Every trade visitor who wishes to redeem a voucher code must register online with their own email address.

Registration

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

How can I change my data after registration?

After your registration, you can log in to the ticket shop and adjust your information via the 'Edit Personal Data' menu option."

If your name has changed, please send us an email at privacy@messe-duesseldorf.de to have your data changed.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

I tried to register, but I didn't get the email and so I can't buy tickets.

Please check your inbox and spam orders. 

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Press

general information
Parking-Arrival
Accreditation
Registration

general information

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Parking-Arrival

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

Accreditation

How do I get my press ticket?

After successful accreditation, you will receive an email with a link to the ticket shop. Here you can add your free press ticket to your shopping basket and complete your order. You will then receive an email with the press ticket as a PDF attachment to print out.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. A registration is valid for all events organised by Messe Düsseldorf.
Please enter your personal password that you chose when you registered or reset your password using the "Forgot your password?" function.

Registration

How can I change my data with which I am accredited or registered with you?

You can update your data in the Press registration area on the respective trade fair section under register/ change personal data.
It is not possible to change names. Please contact us by email at privacy@messe-duesseldorf.de for a name change.

Contact

Support for exhibitors

Phone: +49 211 4560-400
Send us an email

Support for visitors

Phone: +49 211 4560-7600
Send us an email

Support for journalists

Phone: +49 211 4560-01
Ticket-Hotline: +49 211 / 4560-7600

Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)