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FAQ - Frequently asked questions

How do I receive an invitation letter for my visa application?

Arrival by car

Can I redeem all exhibitor pass codes via my e-mail address?

I did not receive a confirmation email after my registration. What can I do?

I did not receive my badge after confirming my registration

Is it possible to change the name of the exhibitor pass?

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Is the exhibitor pass also valid in printed form or only digitally?

I am an agency etc. working for the beauty industry. How can I legitimise myself?

What do I have to submit for trade visitor legitimation?

There is an incorrect name behind my registration. What can I do?

I can't register because the system asks for a password.

How can I change my data after registration?

How can I change my password?

Are dogs allowed on the exhibition grounds?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

I am a trade visitor but was rejected. Why?

I have legitimised myself and still have not received an answer. How long does it take?

I don't currently have a business - can I still visit the fair?

Arrival by car

How can I buy a parking ticket?

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

I have ordered and received my parking ticket. Where can I find the invoice?

Can I use my purchased parking ticket on another day?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

Can I take an accompanying person with me?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

Can I buy tickets for my employees?

Are there box offices on site?

Is the entrance for children free?

How do I get the free ticket for my companion if I have entry B or H on my disabled person's card?

How can I change the names on my tickets?

How do I cancel my ticket?

Where can I find my invoice for my ticket purchase?

When I try to pay by credit card, I get an error. What can I do?

I would like to use my account to redeem a voucher for someone else. Is that possible?

How can I redeem a voucher?

would like to use my account to redeem a voucher for someone else. Is that possible?

When I want to enter my voucher, I get the message that it has already been used?

I am an agency etc. working for the beauty industry. How can I legitimise myself?

What do I have to submit for trade visitor legitimation?

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

There is an incorrect name behind my registration. What can I do?

How can I change my data after registration?

I can't register because the system asks for a password.

I tried to register, but I didn't get the email and so I can't buy tickets.

How can I change my password?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Arrival by car

I can't register because the system asks for a password.

How do I get my press ticket?

How can I change my data with which I am accredited or registered with you?

Contact

Support for exhibitors

Support for visitors

Support for journalists

Ticket-Hotline: +49 211 / 4560-7600
Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)