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FAQ - Frequently asked questions

How do I receive an invitation letter for my visa application?

I've been coming to you for years, why do I need to re-legitimise myself?

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

What do I have to submit for trade visitor legitimation?

I am an agency etc. working for the wine industry. How can I legitimise myself?

Arrival by car

Can I redeem all exhibitor pass codes via my e-mail address?

I did not receive a confirmation email after my registration. What can I do?

I did not receive my badge after confirming my registration

Is it possible to change the name of the exhibitor pass?

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Is the exhibitor pass also valid in printed form or only digitally?

There is an incorrect name behind my registration. What can I do?

I can't register because the system asks for a password.

How can I change my data after registration?

How can I change my password?

Are dogs allowed on the exhibition grounds?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

What do I have to submit for trade visitor legitimation?

I've been coming to you for years, why do I need to re-legitimise myself?

I have legitimised myself and still have not received an answer. How long does it take?

I am a trade visitor but was rejected. Why?

I don't currently have a business - can I still visit the fair?

I am an agency etc. working for the wine industry. How can I legitimise myself?

I work in an advertising agency/law firm/am a service provider and would like to redeem a voucher code from an issuer, but I am rejected when I try to legitimise myself. Why?

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

Arrival by car

How can I buy a parking ticket?

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

I have ordered and received my parking ticket. Where can I find the invoice?

Can I use my purchased parking ticket on another day?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

Can I buy tickets for my employees?

Who can buy a discounted ticket?

Are there box offices on site?

How do I get the free ticket for my companion if I have entry B or H on my disabled person's card?

How can I change the names on my tickets?

How do I cancel my ticket?

Where can I find my invoice for my ticket purchase?

When I try to pay by credit card, I get an error. What can I do?

How can I redeem a voucher?

I would like to use my account to redeem a voucher for someone else. Is that possible?

I would like to use my account to redeem a voucher for someone else. Is that possible?

When I want to enter my voucher, I get the message that it has already been used?

There is an incorrect name behind my registration. What can I do?

My employee does not have his own email address - how can he register?

How can I change my data after registration?

I can't register because the system asks for a password.

I tried to register, but I didn't get the email and so I can't buy tickets.

How can I change my password?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Arrival by car

How do I get my press ticket?

I can't register because the system asks for a password.

How can I change my data with which I am accredited or registered with you?

Contact

Support for exhibitors

Support for visitors

Support for journalists

Ticket-Hotline: +49 211 / 4560-7600
Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)