Menu

FAQ - Frequently asked questions

We have compiled the most important questions and answers for you. Nothing suitable? If you have any further questions, please contact us.
Exhibitors
Visitors
Press

Exhibitors

General
Parking-Arrival
Exhibitor pass
Registration

General

How do I receive an invitation letter for my visa application?

With regard to entry formalities, we recommend that you contact the German embassy or consulate in your country or your travel agency.

With effect from 24 July 2013, the visa offices at the foreign representations of the Federal Republic of Germany have been informed that future applications for a visa to visit a trade fair in Germany will no longer require the presentation of an invitation from the respective trade fair company.

Exhibitors are requested to submit an exhibitor authorisation from the respective trade fair company when applying for a visa. In this case, the visa can be issued free of charge. If the exhibitor is not in possession of an exhibitor authorisation, the purpose of the trip must be made plausible in another way; in this case, a visa cannot be issued free of charge.

Messe Düsseldorf is represented by 77 partners in 141 nations worldwide. They offer a wide range of trade fair-related services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Parking-Arrival

Arrival by car

 

Our address:

For Freight Forwarding Agencies / Stand builders:
D - 40474 Düsseldorf, Am Staad (=entry Gate 1)
D - 40474 Düsseldorf, Arena-Strasse (=entry for halls 8a + 8b)

Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61

Our coordinates:
N 51° 16.096
E 6° 43630

 

You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

As an exhibitor at our event, you can order parking tickets in the online order system of the respective event.

What do I have to consider when buying the Düsseldorf ticket?

The Düsseldorf Ticket is only valid in conjunction with a trade fair admission ticket and photo identification.

Where is the Düsseldorf-Ticket valid?

Please note that the Düsseldorf-Ticket is valid in the entire Düsseldorf city area (price level A3). For journeys beyond the city limits, we recommend the eezy ticket, available in the Rheinbahn app, or the other Rheinbahn ticket offers.

Can I buy Düsseldorf tickets for other people?

You can also buy the Düsseldorf ticket for other people. Please add the required number to your shopping cart and personalise these tickets in the next step before making the payment.

Exhibitor pass

Can I redeem all exhibitor pass codes via my e-mail address?

The exhibitor passes are personalized for you, so you can only use one exhibitor pass code per e-mail address/registration.

In order to redeem additional exhibitor pass codes, the person concerned must register independently with their own name and e-mail address.

I did not receive a confirmation email after my registration. What can I do?

Please check your inbox and spam order. 

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

I did not receive my badge after confirming my registration

If you have not received your exhibitor pass by email after confirming your personal details, please redeem your exhibitor pass code again in the ticket shop under "Exhibitor".

Is it possible to change the name of the exhibitor pass?

It is not possible to change names or companies on a created pass. The exhibitor pass must be cancelled online in the Exhibitor Voucher Manager. Your main contact from your company for the trade show can login there.

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Yes, this is possible with a registration form at the cash desk if necessary. To avoid waiting times, we recommend redeeming exhibitor voucher codes in advance.

Is the exhibitor pass also valid in printed form or only digitally?

Of course, you can also print out your exhibitor pass.

Registration

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

How can I change my data after registration?

After registering, you can log in to the ticket shop and edit your data via the menu item "Edit personal data".
If your name has changed, please send us an e-mail at privacy@messe-duesseldorf.de to have your data changed.

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Visitors

general information
Parking-Arrival
eTicket
Voucher Redemption
Registration

general information

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Parking-Arrival

How can I book a pitch?

After booking your admission tickets, you will receive an email with your admission tickets as a PDF. In this email you will also find a link to book a parking space for the Caravan Center.

Can I book a pitch with electricity?

A pitch with electricity cannot be booked in advance. You can ask on site when you arrive if an electricity pitch is available.

When can I drive onto the Caravan Center?

Arrival is possible between 04:00 p.m. and 10:00 p.m. On the booked arrival day, your pitch will be reserved for you from 04:00 p.m.

We advise against arriving before 04:00 p.m. due to expected traffic obstructions for motorhomes. Should you nevertheless plan to arrive before 04:00 p.m., please state the day before your planned arrival in your booking.

From approx. 10:00 p.m. to 07:00 a.m., the site is not accessible due to the night's rest.

Vehicles arriving after 10:00 p.m. can park on the access road to the Caravan Center and then drive up the next morning from 07:00 a.m..

Does the parking ticket have to be printed out by the Caravan Center?

The parking ticket for the Caravan Center must be printed out in advance and placed clearly visible behind the windscreen.

How can I extend my stay?

The stay at the Caravan Center cannot be extended on site. Please book the parking tickets in advance in the ticket shop at Goldbeck Parking.

eTicket

Will there be box offices on site?

There are no box offices on site. Tickets can only be purchased online in advance.

From what age do children have to pay admission?

Children from the age of 6 need a day ticket child for 6.00 euros. Children under 6 years of age do not pay admission when accompanied by an adult.

Who can buy tickets for the Preview day?

Each person can create an account for themselves with their own registration with their own individual email address and then purchase the card for the Preview Day for themselves and companions, whose card will be personalised during the purchase. No identification is required.

What do I have to show to buy the reduced ticket?

Valid for schoolchildren from the age of 13, students (student ID must show its period of validity), trainees, persons doing voluntary military service, persons doing federal voluntary service, the unemployed, senior citizens from the age of 65, pensioners, people with disabilities (with a B or H in the ID, the accompanying person has free admission) and Düsselpass holders on presentation of appropriate identification.
Also valid for ADAC, boot.club and CARAVAN SALON CLUB members.

How do I change the date of my ticket?

The date cannot be changed. You can cancel the ticket with the wrong date up to 1 day before your arrival to the fair by sending an email to ticket@messe-duesseldorf.de and would then have to buy a new ticket with the correct date. If this is a voucher, it will not be valid again. To redeem a voucher again, you would have to get a new voucher. The unused voucher will not be charged to the exhibitor.

How can I change the names on my tickets?

Due to the system, we cannot make any changes/adjustments to tickets as well as tickets from redeemed vouchers.

Upon request, we can cancel the entire order or parts thereof and refund the refundable amount.

Please note that cancellation is only possible up to one day before the scheduled visit date!

If redeemed voucher codes are involved, they cannot be used again after cancellation.

Please note that each individual visitor requires a separate registration when placing a new order. A ticket can then be purchased or a voucher redeemed under this access.
Tickets are not transferable. Each person can only enter the grounds with a ticket issued in their own name. We reserve the right to carry out random checks.

Can I use my ticket on a different day?

As these are day-dated tickets, you cannot use them on another day. Cancellation of tickets is possible up to one day before the scheduled visit to the fair. After that, no cancellations can be made. It is not possible to rebook tickets.

How do I cancel my ticket?

You can cancel tickets up to one day before your planned visit to the fair by sending an email to ticket@messe-duesseldorf.de. Subsequent cancellation of tickets is no longer possible.

Voucher Redemption

I would like to use my account to redeem a voucher for someone else. Is that possible?

You can only redeem vouchers for yourself and not for accompanying persons or other persons, as the tickets are personalised. A subsequent change of names on the tickets is not possible due to the system. Every trade visitor who wishes to redeem a voucher code must register online with their own email address.

Registration

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

How can I change my data after registration?

After registering, you can log in to the ticket shop and edit your data via the menu item "Edit personal data".
If your name has changed, please send us an e-mail at privacy@messe-duesseldorf.de to have your data changed.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

I tried to register, but I didn't get the email and so I can't buy tickets.

Please check your inbox and spam orders. 

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Press

general information
Parking-Arrival
Accreditation
Registration

general information

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Parking-Arrival

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

Accreditation

I can't register because the system asks for a password.

If the system asks for a password after you have entered your e-mail address, this e-mail address is already registered with Messe Düsseldorf. A registration is valid for all events organised by Messe Düsseldorf.
Please enter your personal password that you chose when you registered or reset your password using the "Forgot your password?" function.

How do I get my press ticket?

After successful accreditation, you will receive an email with a link to the ticket shop. Here you can add your free press ticket to your shopping basket and complete your order. You will then receive an email with the press ticket as a PDF attachment to print out.

Registration

How can I change my data with which I am accredited or registered with you?

You can update your data in the Press registration area on the respective trade fair section under register/ change personal data.
It is not possible to change names. Please contact us by email at privacy@messe-duesseldorf.de for a name change.

Contact

Support for exhibitors

Phone: +49 211 4560-400
Send us an email

Support for visitors

Phone: +49 211 4560-7600
Send us an email

Support for journalists

Phone: +49 211 4560-01
Ticket-Hotline: +49 211 / 4560-7600
ⓘ In case of questions, customer complaints, cancellations, etc.
call the shown hotline number or write an email to the mentioned address.
Our hotline staff will answer your inquiries as soon as possible.

Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)